You've probably noticed something about the IT industry. Almost nobody tells you what things cost until you're on the phone with a salesperson. That's broken. Here's why we chose a different path.
Think about the last time you tried to find out what managed IT services cost. You searched. You found ten provider websites. And on nine of them, the pricing page was a contact form.
"Every business is different." "We build custom solutions." "Fill out this form and a member of our team will reach out."
You know what that translates to? "We'd rather not tell you until we've sized you up."
There's a reason this is the industry standard. When you don't know what things cost, you have to call. Once you call, the provider controls the conversation. They qualify you. They build urgency. They give you a number that's hard to compare because every proposal is structured differently.
It works well for the provider. It doesn't work well for you.
To be fair, there are real reasons providers don't publish pricing. Understanding them makes it easier to see through the ones that are just excuses.
Some providers charge different rates to different clients for the same services. A 50-person law firm with compliance requirements and deep pockets pays more per user than a 50-person construction company. If the rates were public, that game wouldn't work.
Published pricing lets you make a decision before the sales call. You might decide you can't afford it. You might decide it's exactly what you need. Either way, you walk into the conversation informed. Not every sales team wants that.
If a competitor knows your rates, they can price just below you. This fear is real. But it assumes the only differentiator is price. If the only thing separating you from your competition is being a few dollars cheaper, you have a bigger problem than pricing transparency.
This is the one legitimate reason. Some providers build truly custom engagements where the scope varies wildly. A business with three offices, on-premises servers, and HIPAA requirements looks nothing like a cloud-first startup. But "it's complex" doesn't mean you can't publish a starting point. It means you have to be willing to explain what drives the number up or down.
We believe growing businesses shouldn't have to sit through five sales calls just to learn that IT services cost somewhere between $100 and $300 per user. You already have a budget. You already know your headcount. You're comparing options and trying to make a responsible decision for your company.
You deserve real numbers before you pick up the phone.
That's not a marketing tactic. It's a conviction. If we can't earn your trust with transparency at the very beginning of the relationship, why would you trust us with your infrastructure, your security, and your data?
Security assessments are priced by environment size, starting at $3,500 for a 1 to 10 user, single-site engagement and scaling from there based on the number of users and locations. Our work is billed at $250/hr. Every engagement is scoped and quoted in writing before work begins. Our pricing page has the full breakdown by environment size.
We were nervous about it at first. Every business instinct says to protect your rates. Here's what actually happened.
When someone reaches out, they've already seen the numbers. The first call isn't about price. It's about fit. "Can you help with our specific situation?" is a much better opening question than "How much do you charge?" We skip the dance and get to the real conversation faster.
People who value transparency tend to be good partners. They communicate openly. They pay on time. They tell you when something isn't working instead of quietly resenting it. Publishing our pricing attracts the kind of businesses we want to work with.
When you show someone your rates before they ask, you're saying "we have nothing to hide." That signal carries through the entire relationship. Clients who start with trust expect honesty. And that expectation keeps us accountable.
This is the most common pushback. And it's partially true. A healthcare practice with HIPAA requirements doesn't look like a manufacturing company with shop floor terminals. A business with 15 employees in one office isn't the same as one with 80 employees across three states.
But here's what doesn't change: every business has a user count and a site count. Those two numbers determine the scope of an assessment. More users means more endpoints to scan and more findings to analyze. More sites means more scan passes, more site-specific configurations, and more reporting work. The math is transparent and the methodology is the same regardless of industry.
We publish a tiered pricing table organized by environment size. It tells you the estimated hours and the fixed project price before you ever speak to us. The remaining variables, compliance framework requirements, policy development, advisory scope, are addressed openly as separate engagements with their own quoted prices.
"Every business is different" is a reason to explain your pricing clearly. It's not a reason to hide it.
How a company handles pricing tells you a lot about how they'll handle the relationship.
A provider who publishes their rates is betting on their value, not their sales process. They're confident that the work speaks for itself. They don't need information asymmetry to close deals.
A provider who hides their rates might have perfectly good reasons. But you should ask yourself: if they won't give you a straight answer about what things cost, will they give you a straight answer when something goes wrong at 2 AM?
Transparency is a pattern. Companies that are open about one thing tend to be open about everything. Companies that aren't, aren't.
Yes. Our work is billed at $250/hr and every engagement is priced from the same tiered table based on environment size. A 20-user, single-site client pays the same project price regardless of their industry or the size of their budget. We don't negotiate different rates based on what the market will bear. The price is the price, published on the website for everyone to see.
Then you know that before spending an hour on a sales call. That's the whole point. If our rates don't work for your business right now, you haven't wasted your time or ours. And if your needs change down the road, the numbers are still right there on the website.
They could. But competing on price alone is a race to the bottom. We'd rather compete on honesty, on the quality of our security work, and on the relationships we build. If someone picks a competitor because they're $10 per user cheaper, that competitor wasn't differentiating on value either.
It might, over time. Costs change. Tools improve. The security landscape shifts. But when our pricing changes, it changes on the website for everyone to see. No backdoor increases. No surprise invoice. If you're a current client, you'll hear about it from us directly before it takes effect.
Our pricing page has the full breakdown: every line item, every inclusion, every add-on. No form to fill out. No call required. Just the numbers.